It looks like my previous topic has stalled, so I’m opening this follow-up because the issue still exists.
Since my last report, I have updated both:
Teltonika Energy iOS app to 1.16.2
EVC2 charger firmware to v2.2.8
Unfortunately, the problem remains exactly the same.
After reinstalling the app or re-pairing the charger, everything works for a short period (sometimes only a few hours, at most about a day). Then the application stops connecting to the charger again and consistently shows:
Thank you for the follow-up and for testing with the latest versions of both the Teltonika Energy app (v1.16.2) and the EVC2 firmware (v2.2.8).
We understand that the issue is still occurring and appreciate the detailed description of the behavior.
The error message “Peer removed pairing information” indicates that the Bluetooth pairing information stored on either the charger or the iOS device is no longer matching, which is why re-pairing temporarily restores connectivity.
To assist our R&D team in investigating this further, could you please provide the following information:
iPhone model
iOS version
Charger serial number
Approximate date and time when the issue last occurred
Whether the issue occurs with a single iOS device or multiple devices
Additionally, when the problem reappears, please confirm:
Whether the charger is still visible in the iPhone Bluetooth settings.
Whether the charger can be rediscovered by the app before removing the existing pairing.
If there are any changes to the charger’s power supply, network connection, or configuration between successful and unsuccessful connection attempts.
We will review the information with our development team and continue the investigation. Thank you for your patience and cooperation.
I had the same issue. Needed to delete the charger from the app and the phone BT settings and then add again. iPhone 16 pro, iOS 27.0, serial 1157995625, happened 2 times today.
Yes the charger is still visible in iPhone BT settings.
Yes after deleting the charger that cannot connect it can be rediscover but when trying to add it it gives an error. Only after deleting the charger from the iPhone BT it can be added again.
@Dziugas-Teltonika is there any progress on the topic? Its annoying to delete the charger from the app and the phone and add it every other day, was expecting it to be more stable.
