Unable to Delete VPN Hub from RMS

Networking Solutions Issue
1

Hello everyone,

We are encountering an issue with Teltonika RMS regarding VPN Hub removal. And we observed two cases happening.

1st case:

  • All devices and clients were successfully unassigned from the hub.
  • The VPN Hub was then disabled.

Despite the above steps, we are unable to delete the VPN Hub.
Every attempt to remove it results in a failure (a timeout message appears or just a fail message).

2nd case:

  • We are unable to unassign devices and clients from the VPN hub. Furthermore, disabling the hub fails as well and the message: ‘‘Toggle VPN hub fails’’ appears.
    When we try it to remove it as a hub in total, it fails as well as the 1st case dictates.

My questions on these are the following:

  1. Are there any hidden dependencies (e.g., residual configs, routes, certificates, or RMS-side bindings) that could prevent deletion?
  2. Is this a known issue or limitation within RMS?
  3. Are there additional steps required to fully release a VPN Hub before deletion?

Any insights or similar experiences would be appreciated.

Thank you in advance.
Manos Anastasiou

3

Greetings,

You should be able to delete the VPN hub without taking any other actions beforehand.

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18623.

Best Regards,
Justinas