Unable to connect RUT200 to RMS

[Awalker]

Hi All,

Ive trying to connect an RUT200 to RMS but I keep getting the following error in the portal:

The device is redirected to the authentication system error code 20

I’ve tried the article fix that support sent me, to no avail.

Any help would be greatly appreciated.

Regards
Ant

[anon46660955]

Good afternoon,

Check this guide, which covers majority of basic RMS connection issues : Why is my device offline / not activated on RMS? - Teltonika Networks Wiki

Check if you can see any message near the “Status” icon in Devices tab in RMS, next to the device in question.

If the device has an exclamation mark with an error message, and it states that service is disabled, please enable the service under Administration → Companies → View company details and if credits are available, please toggle the service on.

Please also advise if you have any remaining credits in RMS → Companies → View company details.

When you add the device to RMS, do you get an authentication code? If you do, follow this guide to authorise it. How to add devices to RMS? - Teltonika Networks Wiki

Also, to clarify, from your description it seems you have local access to the device?

Regards,
Arturas

[Awalker]

Hi Arturas,

I have been through the article above and still have the issue, I keep seeing error 20 which shows the device is trying to connect but does not go any further.

I have 12 remaining credits and I have local access to the device.

Regards
Ant

[anon46660955]

Hi there,

I have sent you a form for private communication, please fill in the form, and in ticket ID provide this query ID which is 14776. This form should arrive to your personal email address used to register to this site.

Regards,
Arturas

[Awalker]

Hi Arturas,

The form has not arrived.

Regards
Ant

[anon46660955]

Hi there,

The form should have arrived to your email adress that you used when registering to this site.

Regards,
Arturas

[Awalker]

Thanks, it has now arrived and I have completed.

[Awalker]

Hi Arturas,

Should I have had a reply or contact as Ive not heard/seen anything yet..

Thanks
Ant

[Awalker]

Update on this, turned out the mobile provider was set to ipv4/ipv6 so I was getting an ipv6 address, once I swapped this to ipv4 it all started working and connected straight to RMS.