TRB501 slower 5G speed after Device firmware update

Networking Solutions Issue
1

After updating firmware to TRB501_R_00.07.21.2 I get 1/4 (150 Mbps) of the speeds I initially had (500-600 Mbps). To try it out I downgraded to version TRB501_R_00.07.20.3 and my speeds/latency are restored. The downgrade in speed Im thinking must of happened with earlier updates also (maybe 07.21+).

I’ve tried speedtests in various hours throughout the day and it always seems that the speed is capped to 150.

On the bright side, the connection seems stable now - no disconnects at all

3

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18394.

Please let me know once you filled out the form.

Thank you,

V.

4

Hello,

i have exactly the same issue. Can anyone help to fix this issue?

5

Hello, @lauchigerlauchyt ,

Could you please clarify if the device is running on the latest available firmware? As for today it is TRB501_R_00.07.23.7

You can download the latest available firmware here:

https://wiki.teltonika-networks.com/view/TRB501_Firmware_Downloads

If the issue persists with the latest firmware, please let me know, so we could continue troubleshooting further.

All the best,
V.

6

Hello @Vilius ,

Ich have testet with every TRB501_R_00.07.23.x Version and also with the latest Version.

Edit: On Version TRB501_R_00.07.20.0 everything works fine in terms of Speed.

7

Hello, @lauchigerlauchyt ,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18394.

Please let me know once you filled out the form.

Thank you,
V.

8

Hey @Vilius , I have sent a message, but I couldn’t add a file.