Hello
I need to upgrade the modem fw. on two TRB500 units - they are unable to register on 5G (only working in 4g only mode). Modem fw. on both devices is RG501QEUAAR12A05M4G, which is quite old.
I have another TRB500 which is using A12 modem fw. - this one is working in 5G.
Please advise how to proceed with the modem fw. upgrade.
Thanks
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17713.
Thank you,
V.
Hello
I filled out the ticket you sent me a few weeks ago but haven’t heard back from you.
Greetings,
I hope this message finds you well,
I have resent the email with further instructions, please check your inbox and let me know if you received it.
Best regards,
V.