TRB500 Modem Firmware

NETWORKING SOLUTIONS
1

Hello, I please need the latest modem firmware for my three TRB500

I have three TRB500, and they have these firmwares installed right now:

  • RG501QEUAAR12A10M4G_04.200.04.200
  • RG501QEUAAR12A09M4G_04.200.00.000
  • RG501QEUAAR12A08M4G_04.200.04.200

Please send me the latest modem firmware, can I use it for all devices or do the above versions differ for a reason?

Thanks!

3

Hello,

Could you please specify why you would like to update the modem firmware? Are you experiencing any mobile connectivity issues? Please provide more details so we can assist you better.

Thank you.

Best regards,

4

Hi Marija, I refer to this post: TRB500 modem firmware update - #5 by Marija

Yes I encounter random hang ups of connection. Only device restart helps then.

The modem firmware is outdated on my three TRB500.

5

Hello,

Could you please clarify what you mean by:

Does your gateway lose the mobile connection, or is it unable to establish a mobile connection? Or is the issue something else?

Any additional information you can provide will help us assist you more effectively

Best regards,

6

The LEDs of 3G/4G/5G on the TRB500 are flashing in a fixed interval (on, off, on off, on off) all at the same time, which means no connection. Looking at the web interface of the TRB500, State says “Registered” but Data Connection says “Disconnected” and in the log I see “Mobile data disconnected (internal modem)” every minute. Then only a device reboot helps and everything works again for a few days.

7

We would like to review a troubleshoot file from your TRB500. I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. For the ticket ID, please use “11613”.

Best regards,