I am writing you because I am struggling with the commissioning of my brand new TRB500.
I’ve decided to go for a TRB500 because I live near a mobile tower I do have a good 5G/4G signal. Before installing the TRB500 as intended I’ve done a few performance tests in a good environment to see if the device is working well. Unfortunately, I’ve always achieved less than 240 mbits in download speed - even though I’ve achieved the full download speed with other devices (600 mbits). The upload speed is good though.
Is there anything else I could do?
Is there a firmware or modem related issue?
Are my expectations too high - considering possible differences in the carrier aggregation technology used in the TRB500.
since you’re getting fair to poor/good values on some signal values that could mess with the speeds.
what devices are u referring to? if a phone for example, the mobile module inside of it has a completely different structure and they’re almost always gonna outperform routers and such
Thank you for reaching out and sharing the details regarding your experience with the TRB500.
As you already have an active support ticket created on our internal email platform, you should have received a message from our engineer regarding the speed performance during commissioning. If possible, I kindly encourage you to continue the conversation directly through that ticket so our engineer can thoroughly troubleshoot and analyze the situation with you.
Please don’t hesitate to reach out if you need anything else in the meantime.
