TRB500 Fatal Error on Modem

[gpm]

Hi,

Im looking for some support with a TRB500 unit please. The unit in question keeps losing mobile connectivity and when looking through the logs i found the below…

Is there any reason that this would happen? I have looked for previous posts and found one in which Teltonika suggested a modem firmware update?

Any help appreciated…

[Marija]

Hello,

Could you please navigate to System → Firmware → Update Firmware in the WebUI and share the internal modem firmware version here?

Best regards,

[gpm]

Hi,

See below…

[Marija]

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. Please use “11951” as the ticket ID.

Bets reagrds