TRB500 drops provider connection, unexpected shutdowns without configured watchdog

Hello,

I have got some massive problems with a new TRB500:

810
2025-01-17 09:55:50 Mobile Data Network Info Mobile data disconnected (internal modem)
809
2025-01-17 09:51:04 Mobile Data Network Info Mobile data disconnected (internal modem)
808
2025-01-17 09:51:01 Mobile Data Network Info Mobile data disconnected (internal modem)
807
2025-01-17 09:48:18 Network Operator Network Info Connected to Telekom.de Telekom.de operator (internal modem)
806
2025-01-17 09:48:18 Network Type Network Info Joined 5G-NSA network (internal modem)
805

Gerätename
TRB500
Produktcode
TRB50000XXXX
Bootloader Version
N/A
Seriennummer
on request
Hardware-Revision
0004
Chargennummer
0008

System

Firmware Version
TRB500_R_00.07.11.3
Kernelversion
4.14.336
Lokale Uhrzeit
2025-01-17 10:07:06
Betriebszeit
0h 54m 5s
Durchschnittslast
1.44, 0.67, 0.65

Mac-Adressen

Ethernet LAN MAC address
#on request#
Ethernet-WAN-MAC-Adresse
#on request#

Internes Modem

Modell
RG501Q-EU
IMEI
#on request#
FW-Version
RG501QEUAAR12A07M4G_04.001.04.001
Temperatur
30°C

Could you please provide support?
Thank you.

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue. Please use “11795” as the ticket ID.

Best regards,