Hello, the TRB500 does not connect to the 5G network, although the phone next to it works stably on the 5G network, with the same mobile operators. Modem version: RG501QEUAAR12A05M4G. Firmware version: TRB500_R_00.07.19.4
Currently, the TRB500 is working on the 4G network. What needs to be done to connect it to the 5G network? Does the modem firmware need to be updated? Where can I download the modem firmware?
Greetings,
I’ve removed the attached screenshots as they contained sensitive information. Please avoid sharing such details publicly in the future.
Have you tried inserting the SIM card into another device (for example, your phone) to confirm whether it works correctly?
Additionally, please verify that the APN is configured properly for your mobile operator. You can check this by navigating to Network → Mobile → General.
Could you also try pinging 8.8.8.8 and then google.com, and share the results with me?
You can do this by going to System → Maintenance → Troubleshoot → Diagnostics
Best Regards,
Justinas
Hello,
Thank you for your feedback.
Yes, we tried putting the same SIM card in the phone, and it registers on the 5G network, the connection is stable.
We also checked the APN, it matches the mobile operator.
If necessary, I can send a troubleshoot file.
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16879.
Best Regards,
Justinas