TRB500 disconnects from 5g, requires reboot

Hello,

Similar to this topic, my TRB500 disconnects from 5g. This happens pretty often, many times per day. I suspect it is more likely when a new device connects or a large stream is started (say video streaming) but that’s not a rule.

Restarting connections does not help. I have to reboot the router completely or wait for it to reboot by itself (which I setup to happen after 5 minutes of disconnect).

Example related log entries:

3222  2025-01-25 19:21:29  Health checker  Network  Notice  DNS resolution started to fail
3221  2025-01-25 19:21:08  Health checker  Network  Notice  IPv4 connectivity started to fail
3220  2025-01-25 19:20:58  Mobile Data  Network  Info  Mobile data disconnected (internal modem)
3219  2025-01-25 19:20:57  Mobile Data  Network  Info  Mobile data disconnected (internal modem)

This has been happening since I got the device over a year ago, regardless of version updates (currently TRB500_R_00.07.11.3). Please help me fix the issue, it is driving me mad.

Thank you!

Hello,

Thank you for reaching out.

To troubleshoot, investigate and resolve the matter effectively, I’ve sent you a form to fill out. Please use “11909” as the ticket ID when completing it. Once submitted, we’ll contact you privately with further assistance.

Best regards,

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