TRB500 disconnect lose internet

My gateway is set to passtrought mode and connected to my router, after about half an hour of use the router loses the connection. After reconnecting
the same thing happens again after about half an hour of use.

This is not something I have seen when using passthrough mode…
(I have discontinued using it because of the slower performance)

Which mode do you use to get better Performance?

NAT mode (the default)
It should be fixed but there is no indication what the timeline is…

NAT is‘t the best Solution for my usecase, i use the Gateway Connection as second WAN on my Router, with the NAT Funktion i am getting Double NAT.

Hello,

I apologize for any inconvenience this issue may have caused. This is a known problem, and our developers are actively working on a fix. I will keep you updated as soon as I have any news regarding this issue.

Thank you for your patience and understanding.

Best regards,

Ok,
Thank you for your reply

I have the same use case but I have chosen to live with double-NAT for now, because in passthrough mode the performance is limited to about 200 Mbit/s while in NAT mode it is much higher.
I hope the developers are also still looking into that issue, because I really want to switch back to passthrough mode just like you.
I have only tried it in a slightly older version, probably 07.08.2, and apparently it was broken in one of the later updates. Which I have not installed because there is no “fixed limited performance in passthrough mode” change notice in any later version.

Ok thank you for your helpfull info i‘ll try NAT Mode.