Hello,
After updating today a TRB500 (batch No: 002) via webserver to the most recent available firmware the device is now traped in a bootloop.
Power LED: is on
All Signal LEDs start flashing for 20 seconds
3G/4G/5G + Signal LEDs: both on for approx 2sec.
All LEDs off and starting with 1)
Tried all recovery options described in the manual but nothing helped.
Please advise how to fix this issue.
Hello @dirk.holle,
Our deepest apologies for the delayed response.
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in this forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19825.
We appreciate your patience.
Best regards,
P.