TRB246 failure to connect to RMS

NETWORKING SOLUTIONS
1

Hi, When trying to get the TRB246 connected to RMS, it fails to connect. It has worked before, but is not connecting. I have removed and re-added the device in the RMS account. But at the moment this is the current problem.
Failed to resolve Hostname
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even though I have access to the internet on the device

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thanks

2

Hello,

Very little to go on.

Did you reset the device to factory defaults or re-added the device to RMS recently? Maybe you have entered the device details incorrectly like serial/MAC address, could you double-check?

What do you see on the RMS device details page? What is the most recent device’s attempt to connect to the system?

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Also, the screenshot indicates that the RMS service is in Standby mode:
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Could you switch to Enabled and press Connect again, to see, if it helps?

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Best regards,

3

Thanks for the reply
As mentioned, I have recently (today) removed and re-added the device to RMS to try and resolve this issue. It still persists.

As I removed the device today, There are no latest connection attempts.

I have changed from standby to Enabled, issue still persists.

Thanks,
Tom

5

Hello,

Could you please confirm if your device has internet connection?

Best regards,

6

Hi, if I can ping 8.8.8.8 from the device, I would assume that means it has internet connection? Thanks

7

Hi,
After setting the DNS the same as the gateway IP address, it is now connected
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