I’m in the process of setting up a batch of TRB160 devices. I have come across a device which isn’t able to find any network.
I have tried 2 SIM cards, one of which I know is working. The network status hangs on “setting up connection” and finds no signal whatsoever. Auto APN and manual APN.
It’s certainly behaving differently to any of the other 12 devices I have successfully set up.
I have tried rebooting, I have tried factory reset
Thank you for reaching out. In this case, to troubleshoot and assist you effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, public IP addresses, serial numbers, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15506 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.