Hi,
We purchased a Gateway TRB145 Model on Feb 2024.
Model: TRB145
Last updated firmware TRB_R_00.07.06.5 on 29-March-2024.
Initially that device working perfectly. In Last 1 months that device has not functioning properly.
Main Problem: USB Connection not detected and Signal LED’s all blinking continuously.
Kindly do needful service support. How to solve this problem.
Anyone face similar problem.
Don’t publicly post serial numbers.
What’s the device’s firmware version?
Make sure you’re running on the latest one:
Main problem is not detected in USB connection in PC , No booting.
Last updated firmware TRB_R_00.07.06.5 on 29-March-2024.
Dear Teltonika Team,
@Martynas
For TRB 145 Repair service
Could you please provide a contact email address for assistance with service support issues? Additionally, I am unable to sign up for your helpdesk account.
Your prompt assistance would be greatly appreciated.
Hello @prabhu5992,
Initially, at first I recommend upgrading your TRB145 firmware to the latest version, TRB1_R_00.07.11.3, preferably without selecting “Keep Settings” (if feasible). This is because a fix for device detection issues on some Windows systems was implemented starting from version 7.10.
Furthermore, you can reach out to us directly using the Contact Us form available on our website. To sign up for a HelpDesk account, your sales manager should provide you with the necessary login credentials.
Kind regards,
I connected TRB145 Usb port to laptop, when usb not detected. It’s Windows 11 OS. Any issue with OS.
How we can upgrade upgrade if not detected?
Could you please confirm if you’ve tried performing a factory reset by pressing and holding the reset button for at least 14 seconds? Additionally, have you tested with another USB cable to rule out any cable-related issues?
Hello @Martynas
We have tried multiple ways, a factory reset, changing the USB cable, using another laptop, contacting the local regional support, and even submitting a request through the contact form on your website. Despite these efforts, the issue remains unresolved for over two weeks. This is highly unusual and disappointing. How does your service prioritize issue resolution, and what is the expected timeline for solving such problems? We purchased the product just 11 months ago, and this experience raises serious concerns.
Hello,
Thank you for your update.
If the device was purchased through a reseller and not directly from Teltonika, then you should consider reaching out to the reseller for assistance in returning the device under RMA.
If you need further guidance or have additional questions, please let us know.
Best regards,
I tried reseller and direct teltonika local region support for returning repair and service . Till no respond regarding this matter.