I’m currently facing the issue that I have a TRB140 running at a customer, and after a few days it does not connect to the RMS anymore, but still has an internet connection.
The screenshot is from yesterday (Feb 6th) and the RMS sees activity until the 3rd. It also stopped communicating with the RMS on the 24th of January until it was restarted on the 30th. To reiterate, the device still works and has access to the internet.
Firmware is TRB1_R_00.07.07.3.
The same problem occurs on other TRB140s sometimes after turning the power off and on again. The device has internet access, but does not connect to the RMS.
I should add that the problem is usually fixed by turning the power off and on again.
I will update the firmware. Of course, the device will have to be restarted so that I can gain access. But that also means that the problem will be fixed temporarily.
One of the gateways could not be updated: Could not upload firmware to this device. Check to see if the file you are trying to upload is correct and try again.
This message showed up yesterday - about one month after starting the update.
The update to 7.13.1 completed successfully. However, the TRB does not reconnect to the RMS. I tried to send an SMS with “rms_connect”, but I received a nondescript error which I’m now investigating with our mobile service provider.
I’ve managed to send the messages you’ve provided. rms_connect and rms_off + rms_on + rms_connect (each with the device password) don’t change anything.
The response I get from <device_password> rms_status is: Disconnected, Network is unreachable
And the response from <device_password> status is: Router name - TRB140; WAN IP - NO_WAN_LINK; Data Connection state - Connected; Network type - LTE; Signal Strength - -64; New FW available - No;
It seems there is an issue with the device’s internet connection. I recommend checking the device’s WAN connection. Once the device has an active internet connection again, please try connecting it to RMS.
our customer has restarted the machine after the weekend and the TRB has re-connected to the RMS. In the time it was not connected to the RMS, it still worked and it had an internet connection. It regularly makes 3rd party API calls as part of the process.
The WAN connection would then be the mobile service operator’s network? There’s no other network connection besides the one to our computer.
do you have an idea what could be causing this issue or has this occurred to you as well? I assume it would be easy to reproduce as there’s maybe a 1 in 40 chance that a TRB does not connect to the RMS when it is plugged in. And it’s always fixed with unplugging the device and plugging it in again. It’s just not an option for us as soon as we ship our products out to our customers.
I’ve sent you a form to fill out. Once it’s completed, I will contact you privately regarding this issue. Please use the ticket ID “12098” in the form.
