For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18533.
I have sent you further instructions on how can we proceed in resolving this issue, could you please confirm if you received the email with the instructions?
Hello Vilnius ,your message was to enter on remote with you but I send you a messege to you I can’t because I’m working from 7 to 7 and I just need the files because I have 4 trb140 on the same problem please send me roots.ubi
Unfortunately, we are unable to provide these files directly to end users, as applying them incorrectly may damage the device. For this reason, a remote session is required.
You are welcome to suggest a time that would be convenient for you, and I will check whether we are able to arrange a remote session during your proposed timeframe.
However, I would like to remind you that I have been requesting the rtfs.ubi file for my TRB140 since March 24th. We have already tried to schedule a remote session twice (including two Fridays ago), but it seems we are having trouble connecting this way.
To settle this as quickly as possible, please just send me the rtfs.ubi file directly. I am fully capable of handling the file myself, and I know this has been done for other customers before.
Sending the file would be much more efficient for both of us than trying to coordinate another remote session after all this time.
I look forward to receiving the file today so we can finally resolve this.