Transitioning from MSP managed RMS to internal IT

Networking Solutions
1

We are transitioning from an MSP management to internal IT management. We have several site locations setup within RMS that has the MSP set as administrator and my email as End Client. Is having our MSP change our account to Administrator the only requirement to managing everything going forward? How do I updating billing information so that we are notified when we need to renew (this currently is passed through the MSP). Sorry if these are noob questions.

-Tim

3

Greetings, @tthornbrough ,

Welcome to Teltonika Community!

As the company transitions RMS management from the MSP to internal IT, here’s what needs to be taken into consideration

  1. Administrator Access
  • Internal IT accounts need Administrator rights in RMS (Administration → Users) to manage devices and settings.
  1. Device Management
  • Admins can add, configure, and unregister/re-register devices.
  1. Licensing
  • RMS devices require credits/management packs to remain manageable.
  • RMS itself does not handle billing or renewal notifications; these are managed by the MSP or reseller.

For more information regarding the RMS resources, please refer to this article:

Best regards,
V.