Transferring Management and Data Pack to a different Router

We exchanged two routers as one of them was defective. The defective router has two packs assigned to it (a management and a data pack). We would like to transfer these packs to the new router as the other one is no longer active and the packs are still valid for over 9 years. We were unable to find this on RMS. Is it possible to transfer the packs and if so, how?

Many thanks in advance.

Teltonika will respond and you’ll be sent a form to complete.

Details you’ll probably need to send them are …

Transfer FROM (Defective Router)

  • Serial Number
  • MAC
  • RMS ID

TO (Replacement Router)

  • Serial Number
  • MAC
  • RMS ID

You will find the RMS ID at …

Probably also worth stating your account details as well.