Sent a commercial inquiry in the contact-us page to get local providers in my area. Got no answer.
Bought 3 devices from a local seller, one had old firmware not supported by public configurators, sent a post here ( FMC150 firmware not supported by configurators ), got marked as solved and closed, but it wasn’t solved.
Sent a message to technical support in the contact-us page to get a working updater. Got no answer.
Sent a message to fota web in the contact-us page to update it myself. Got no answer.
We’ll keep Ruptela and update our fleet to their new devices.
The teltonika sourcing and support process its completely broken.
I understand your concern. However, please note that we cannot provide specific device-related resolutions or any other information that is not publicly available to everyone through this platform.
To clarify the available support path:
If you purchased the devices directly from us: We can provide the necessary technical support and device-specific assistance through the appropriate support channels.
If you purchased the devices from a local seller: Please contact the seller first and ask them to provide the required firmware, configurator, and other device-specific information.
If the seller is unable to assist: Please ask them to create a Helpdesk ticket on your behalf, mentioning the exact issue you are facing and provide the relevant device details. Our team can then review the case and share the applicable information or guidance.
Here, we can provide support only to a limited extent, as we are bound by the support rules and policies of this platform. We cannot bypass these rules or provide information that is not intended to be publicly shared.
I hope you understand the available support options.