Teltonika RMS API Rate Limit, Too Many Requests

Networking Solutions Question
1

Hello Teltonika RMS Support,

talked to Justin from your Phone-Support already :slight_smile:

We are building an integration against the RMS API and have hit the account-wide request quota, which we were not previously aware existed. All of our API calls are now rejected, which has blocked our development work.

What we’re seeing

Every request, even a minimal GET /api/devices?limit=1 returns:

HTTP 429 Too Many Requests
{"success":false,"errors":[{"code":"TOO_MANY_REQUESTS","message":"Too Many Requests."}]}

So all API access for our account is blocked until the window resets on 14 June 2026.

Our request

We now understand the rate-limit policy and we will redesign our integration to stay well within the limit. The problem is that we currently have 0 requests remaining, so we cannot make even the handful of calls needed to develop and verify that redesigned, more efficient integration and waiting ~13 days for the reset would stall the project.

Could you please reset (or replenish) our API request quota now - or, at minimum, grant us a small allowance, so we have enough requests to build and test the new integration? Once it’s in place our usage will stay comfortably under the limit.

Thank you very much for your help.

Best regards,
Sebastian

2

@Justinas have I been chatting with you? Can you perhaps trigger the support ticket, plz?
We are a bit stuck at the moment…

4

Greetings,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19567.

Best Regards,
Justinas