Teltonika ID app

Networking Solutions Suggestion
1

Hi,

I’m experiencing an issue linking my Teltonika ID app with my RMS account for 2-step verification.

I have successfully created and confirmed my RMS account. When enabling 2-step verification in RMS, I scan the QR code using the Teltonika ID app. The app then prompts me to enter my email address, after which I receive a confirmation email.

I click the confirmation link and receive a “confirmed” message in the browser. However, the account never appears in the Teltonika ID app, and the pairing process does not complete.

I have repeated this process multiple times, reinstalled the app, and tried different browsers and devices, but the issue persists. The system appears to be stuck in a loop where email confirmation succeeds but the app never registers the account.

Thanks

3

Greetings,

Apologies for the delayed response.

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18932.

Best Regards,
Justinas