i have T-mobile 5G router and simcard works fine , when put the simcard to RTUM50 , it doesnt wotk , i changed APN to manual and choose fast.tmobile.com or fbb.home and IPv6/V4 , no luck …i see some messages saying , connection rejected etc…please send me instruction how to make it work ..Thanks
Hello,
Could you please specify the exact rejection message you are seeing?
Additionally, please provide a screenshot of the Status → Network → Mobile page from the WebUI.
Thank you.
Best regards,
i have seen rejection message like a pop up but couldnt find the log to review it in detail , please see attached page you have requested
Hello,
Could you please confirm whether both mobile antennas are properly attached at a 90-degree angle? From the screenshot, it appears that the device is not receiving any signal.
Additionally, could you let me know if you have configured any custom settings for Mobile on your RUTM50?
Best regards,
yes they connected 90 degree angle , we also have T-mobile 5G router and we can get 350-380 mbps from the exact same spot ..when we insert the same simcard , we get some pop messages , it is hard to catch those pop messages but it says , “rejected” ..and no connection ..APN is custom and we try both FBB and fast.tmboile..no luck
the reason we want to use your router because of Bridge mode future ..we will use our own router not t-mobile provided router..thanks
Could you please try the steps provided in the following community post and let me know if it helps resolve the issue: Rut956 Operator state N/A Limited service - #3 by Marija
Looking forward to your feedback.
Best regards,
there is nothing on that topic helping us …i think because the device imei needs to be cloned to routers..send me instructions how to clone the simcard imei number to your router
Hello,
Apologies for the late reply.
Could you please confirm whether you have verified with your operator that the router’s IMEI is not blocked?
Best regards,