Surface Mounting Kit Compatibility

NETWORKING SOLUTIONS
1

Hi

Your page:
teltonika-networks.com/products/accessories/mounting-options/surface-mounting-kit
shows that the surface mounting kit:
PR5MEC12
is compatible with RutX10, RutX11 and TSW100.

I have all 3, but the Surface Mounting Kit PR5MEC12 is not compatible with my RutX10’s and TSW100.

For the surface mounting Kit to be usable,
the side of the device needs to be as in Teltonika’s youtube video,

The device needs to have a side slot at least 7.5mm wide.

See attached image for a snapshot from this video:
1-Teltonika-youtube-Surface_Mounting.png
(hmm, no way to attach an image)

But while the side of my RutX11 does conform to this,
the side of my RutX10’s and TSW100 do not.
the groove on the side is very thin, approx 0.8mm wide
which is obviously much too narrow for the PR5MEC12.

See attached image of my RutX10 and an TSW100:
2-RutX10-TSW100-side-view.jpg
(hmm, no way to attach an image)

(Let me know if you want the images, and tell me how to provide them)

Do you sell different versions of the device in different geographic locations?
Mine were bought in Australia.

And do you have a different version of the surface mounting kit that would work with these devices?

thanks
mc

3

Hello,

The Surface Mounting Kit you mentioned is compatible with the RUTX10, TSW100, and RUTX11. The primary difference is in how the kit attaches to each device:

  • For the RUTX11, the kit can be attached to the side panel of the device.
  • For the RUTX10 and TSW100, the kit should be attached to the back panel of the device.

Please refer to the image below for clarification:

Image (6)
Image (6)1575×1892 333 KB

Best regards,

4

Hi Marija

Thanks for the response.

Yes, I thought of that and tried it already - it seems obvious when you look at it.
The problem is that the supplied screws don’t fit into that slot: they are just a bit too big.
They don’t fit into the slot on the RutX11, the RutX10’s or the TSW100.

Also, the slot has no grooves,
so the only way a scew will stay in is if I ‘cut’ a thread
by screwing the screw in very hard.

Looking at the youtube video, it seems so easy,
but in fact with the supplied screws it seems impossible.

What am I missing?

fwiw, I have taken laptops (and motorbikes) apart and put them together again,
so I really do know how to use a screwdriver :slight_smile:

best regards
mc

5

Hi

Any solution to this, or any good suggestions I can try?

(and Happy Christmas!)

thanks
mc