SMS utils not working

Teltonika Networks
1

I asked for help a few weeks ago but then lost contact with the RUT (it’s in Guatemala and I only have remote access).
The problem I have is that it’s no longer responding to SMS messgaes

2

The firmware version is RUT9_R_00.07.06.6.
I send two messages from my phone requesting the status
You can see my number and an error in the log file
Failed to send SMS message to ‘+17744940387’
I’m attaching the log and some other config information as well as a screenshot.
The SMS messages used to work but I’m not sure why they don’t now.
Thanks for your help.

3

Mon Apr 8 16:40:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:40:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:40:52 2024 daemon.err /usr/sbin/sms_utils: [1-1.4] Failed to send SMS message to ‘+17744940387’
Mon Apr 8 16:40:52 2024 daemon.info /usr/sbin/sms_utils: Removing SMS ‘0’ from memory
Mon Apr 8 16:40:57 2024 daemon.info urcd: Removing SMS ‘0’ from memory
Mon Apr 8 16:41:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:41:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:42:23 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:42:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PUBLISH (d0, q0, r0, m0, ‘request/0/1125472584’, … (244 bytes))
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Received message: {
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “action”: 1,
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “data”: {
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “command”: “defaultData=$(/sbin/rms_json -v 18302644278662397633 -v 0 2> /dev/null);echo "$defaultData}"”
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: },
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “device_id”: “1125472584”,
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “package_id”: “SmVbrX02IObtOh3RBQor61osYBwyMyZE”,
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: “watcher”: 30
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: }
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]:
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Executing request
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Received call action
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Executing command: defaultData=$(/sbin/rms_json -v 18302644278662397633 -v 0 2> /dev/null);echo “$defaultData}”
Mon Apr 8 16:43:24 2024 daemon.err rms_mqtt[12883]: Checking if call is finished
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Checking if call is finished
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Checking if call is finished
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Sending message: {“action”:1,“package_id”:“SmVbrX02IObtOh3RBQor61osYBwyMyZE”,“watcher”:30,“device_id”:“1125472584”,“data”:{“status”:0,“stdout”:“{"0":2,"1":"RUT9_R_00.07.06.6","7":"10849","8":"Mobile","9":"10.225.12.46","89":{"1-1.4":{"2":"sim2","15":"Inserted","16":"OK","18":"Registered, home","19":"-66","20":"Claro","21":"70401","22":"Connected","23":"LTE","24":"580","25":"10603","26":"10.225.12.46","27":"14532802600","28":"20204806325","40":"N/A","41":"N/A","42":"-105","43":"-3","44":"-18","29":"1152277","30":"704","31":"01","32":"4471","33":"8950201023047728842F","34":["1963273","2462554"],"35":["1963273","2462554"],"36":["252664082","2462554"],"37":["1382383","8967865"],"38":["1382383","8967865"],"39":["531201303","8967865"],"90":"primary"}}}}\n”}}
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PUBLISH (d0, q2, r0, m44, ‘response/0/1125472584’, … (903 bytes))
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PUBREC (Mid: 44)
Mon Apr 8 16:43:25 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PUBREL (m44)
Mon Apr 8 16:43:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PUBCOMP (Mid: 44, RC:0)
Mon Apr 8 16:44:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:44:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:45:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:45:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:46:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:46:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP
Mon Apr 8 16:46:41 2024 daemon.notice netifd: mob1s2a1_4 (11700): udhcpc: broadcasting renew
Mon Apr 8 16:46:41 2024 daemon.notice netifd: mob1s2a1_4 (11700): udhcpc: lease of 10.225.12.46 obtained from 10.225.12.45, lease time 7200
Mon Apr 8 16:46:57 2024 kern.notice kernel: SMS received from: +17744940387 (internal modem)
Mon Apr 8 16:47:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 sending PINGREQ
Mon Apr 8 16:47:26 2024 daemon.err rms_mqtt[12883]: Level: 16, Log: Client 1125472584 received PINGRESP

4

config rule
option action ‘reboot’
option smstext ‘reboot’
option authorization ‘password’
option allowed_phone ‘all’
option status_sms ‘1’
option message ‘Router name - %rn; WAN IP - %wi; Data Connection state - %cs; Connection type - %ct; Signal Strength - %ss; New FW available - %fs;’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘send_status’
option smstext ‘status’
option allowed_phone ‘all’
option message ‘Router name - %rn; WAN IP - %wi; Data Connection state - %cs; Connection type - %ct; Signal Strength - %ss; New FW available - %fs;’
option to_number ‘+17744940387’
option to_other_phone ‘1’
option enabled ‘1’
option authorization ‘password’

config rule
option smstext ‘iostatus’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option message ‘DIN - %g3, Isolated DIN - %g6, 4Pin DIN - %g2, Analog input - %g1V, DOUT OC - %g5, Relay DOUT - %g7, 4Pin DOUT - %g4’
option action ‘send_status’
option enabled ‘1’

config rule
option action ‘io_set’
option smstext ‘ioset’
option authorization ‘password’
option allowed_phone ‘all’
option io ‘dout1’
option value ‘on’
option enabled ‘1’

config rule
option action ‘wifi’
option value ‘on’
option smstext ‘wifion’
option authorization ‘password’
option allowed_phone ‘all’
option write_wifi ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘wifi’
option value ‘off’
option smstext ‘wifioff’
option authorization ‘password’
option allowed_phone ‘all’
option write_wifi ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘mobile’
option value ‘on’
option smstext ‘mobileon’
option authorization ‘password’
option allowed_phone ‘all’
option write_mobile ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘mobile’
option value ‘off’
option smstext ‘mobileoff’
option authorization ‘password’
option allowed_phone ‘all’
option write_mobile ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘vpn’
option value ‘on’
option smstext ‘vpnon’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘vpn’
option value ‘off’
option smstext ‘vpnoff’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘vpnstatus’
option smstext ‘vpnstatus’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘change_mobile_settings’
option smstext ‘cellular’
option authorization ‘password’
option allowed_phone ‘all’
option simcard ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘list_of_profile’
option smstext ‘profdisp’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘change_profile’
option smstext ‘pr’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘ssh_access’
option smstext ‘sshon’
option authorization ‘password’
option allowed_phone ‘all’
option ssh_access_enabled ‘1’
option ssh_access_remote ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘ssh_access’
option smstext ‘sshoff’
option authorization ‘password’
option allowed_phone ‘all’
option ssh_access_enabled ‘0’
option ssh_access_remote ‘0’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘web_access’
option smstext ‘webon’
option authorization ‘password’
option allowed_phone ‘all’
option web_access_enabled ‘1’
option webs_access_enabled ‘1’
option web_access_http ‘1’
option web_access_https ‘1’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘web_access’
option smstext ‘weboff’
option authorization ‘password’
option allowed_phone ‘all’
option web_access_enabled ‘0’
option webs_access_enabled ‘0’
option web_access_http ‘0’
option web_access_https ‘0’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘firstboot’
option smstext ‘restore’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘switch_sim’
option smstext ‘switch_sim’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘gps_coordinates’
option smstext ‘gps’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘gps’
option value ‘off’
option smstext ‘gps_off’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘gps’
option value ‘on’
option smstext ‘gps_on’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘fw_upgrade’
option smstext ‘fw_upgrade’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘rms_status’
option smstext ‘rms_status’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘rms_connect’
option smstext ‘rms_connect’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘rms_action’
option value ‘on’
option smstext ‘rms_on’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘rms_action’
option value ‘off’
option smstext ‘rms_off’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘monitoring_status’
option smstext ‘monitoring_status’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘uci’
option smstext ‘uci’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘more’
option smstext ‘more’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option action ‘userdefaults’
option smstext ‘userdefaults’
option authorization ‘password’
option allowed_phone ‘all’
option to_other_phone ‘0’
option enabled ‘1’

config rule
option authorization ‘password’
option action ‘wol’
option allowed_phone ‘all’
option mac ‘c4:00:ad:98:7b:8e’
option smstext ‘WOL-A0’
option enabled ‘1’

config rule
option authorization ‘password’
option action ‘wol’
option allowed_phone ‘all’
option mac ‘c4:00:ad:98:7b:8f’
option smstext ‘WOL-A1’
option enabled ‘1’

config rule
option smstext ‘gpsdate’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2492bd.sh’
option enabled ‘1’

config rule
option smstext ‘WOL-C0’
option authorization ‘password’
option action ‘wol’
option allowed_phone ‘all’
option mac ‘c4:00:ad:98:7b:03’
option enabled ‘1’

config rule
option smstext ‘WOL-C1’
option authorization ‘password’
option action ‘wol’
option allowed_phone ‘all’
option mac ‘c4:00:ad:98:7b:04’
option enabled ‘1’

config rule
option smstext ‘suspend’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2692bd.sh’
option enabled ‘1’

config rule
option smstext ‘dropboxstatus’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2792bd.sh’
option enabled ‘1’

config rule
option smstext ‘dropboxstart’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2892bd.sh’
option enabled ‘1’

config rule
option smstext ‘dropboxstop’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2992bd.sh’
option enabled ‘1’

config rule
option smstext ‘trigger’
option authorization ‘password’
option action ‘io_set’
option allowed_phone ‘all’
option io ‘dout2’
option value ‘off’
option write_config ‘0’
option seconds ‘1’
option timeout ‘1’
option enabled ‘1’

config rule
option smstext ‘triggeroff’
option authorization ‘password’
option action ‘io_set’
option allowed_phone ‘all’
option value ‘on’
option timeout ‘0’
option io ‘dout2’
option write_config ‘1’
option enabled ‘1’

config rule
option smstext ‘nordvpnmeshoff’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2c92bd.sh’
option enabled ‘1’

config rule
option smstext ‘nordvpnmeshon’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2d92bd.sh’
option enabled ‘1’

config rule
option smstext ‘nordvpnlogin’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2e92bd.sh’
option enabled ‘1’

config rule
option smstext ‘nordvpnlogout’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg2f92bd.sh’
option enabled ‘1’

config rule
option smstext ‘nordvpnstatus’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg3092bd.sh’
option enabled ‘1’

config rule
option smstext ‘killallssh’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg3192bd.sh’
option enabled ‘1’

config rule
option smstext ‘powerbutton’
option authorization ‘password’
option action ‘io_set’
option allowed_phone ‘all’
option seconds ‘1’
option timeout ‘1’
option io ‘relay0’
option value ‘off’
option write_config ‘0’
option enabled ‘1’

config rule
option smstext ‘H3restart’
option authorization ‘password’
option action ‘exec’
option allowed_phone ‘all’
option script ‘/etc/vuci-uploads/sms_utils.cfg3392bd.sh’
option enabled ‘1’

6

Hello,

  • Verify your SMS authorization credentials. Check if your password (or serial/admin password) is included in the SMS and ensure it’s correctly written.

  • It’s possible that your device’s memory is full, preventing you from receiving SMS messages. If you have remote access to your RUT, check the available memory by navigating to Services → Mobile Utilities → Messages → Storage in the WebUI.

  • Test your SIM card on another device, such as a phone, to confirm its functionality. If you can’t send messages from another device, it’s possible that your mobile SIM card plan is exhausted, which may prevent the router from sending SMS messages.

  • Consider updating your device to the latest firmware version, RUT9_R_00.07.06.10. New firmware releases often include issue fixes and improvements that may resolve issues you’re experiencing.

Let me know how it goes!

Best Regards,

7

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