Hello, we do have a problem with the RUT241. We cannot send SMS with it, because it will not get the sms message center number from our provider (Telekom/Ger). We did insert the number manually via console. After that everything works. But after a reboot it will delete the number.
Shouldn’t the RUT241 get these number automaticly from the sim-card?
Thanks for your help
Good afternoon,
Can you firstly clarify whether the Sim card used its only a data sim, or has a phone number registered to it? You can clarify this information with your ISP.
You can also check by putting the Sim card in your phone, and checking whether it provides SMS/call capabilities.
Regards,
Arturas
Its a sim card with number, data and sms capability. it works fine in phones. We tested it with iphone and android. We can do calls, send sms or use the the internet with it. We did find a workaround per console to write the sms message center number into the settings after every restart.
It works now for us, but normaly the rut241 should get the number from the sim-card.
Hi there,
Please also try to perform a bootloader reset on the device. This unique feature allows you to perform firmware update and reflash the device, which can potentially resolve the issue. Instructions on how to do so : https://wiki.teltonika-networks.com/view/RUT241_Device_Recovery_Options#Bootloader_menu
Firmware : https://wiki.teltonika-networks.com/view/RUT241_Firmware_Downloads
When you do, please see if you can use the device with a different Sim card also, to see if you can see a difference.
Regards,
Arturas
This topic was automatically closed after 60 days. New replies are no longer allowed.