Simpleton trying to get my RUTX50 to work

[andygsharp]

Couple of issues, I’ve the latest stable firmware but need to fix a few things!

1 The default 5G WiFi that the router should display on devices like PC or Phone as disappeared, it used to work but know since the upgrades it not available, the led shows green but no WiFi. 2.4 works fine?

2 When I’m on a campsite I’ve always been able to access their WiFi with the router, but not anymore keep getting “2.4 HZ radios already have one dient or Muigi AP. To specify few possible APs for client use single Multi AP” I’ve tried setting up the Multi but I don’t think I know what should be put it the fields, all I have is WiFi name & password from campsite

3 leds for cellular don’t display anymore but it does work, I was told known bug

Perhaps I chose something above my capabilities, but would really appreciate someone taking time to give me a step by step procedure to fix some of these issues

[anon65719490]

Hello @andygsharp,

Thank you for reaching out. In this case, to understand and troubleshoot this matter effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, public IP addresses, serial numbers, etc., needs to be collected.

You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15343 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,