I have bought around 10-15 Teltonika RUTX devices - from RUTX09, RUTX12… to RUTX50.
Main reason behind this was to have a serious router with failover for distant locations where I need 24/7 365 connectivity and stabilit.
As time goes by, it seems this was a mistake.
My RUTX12 with 2 SIM cards and 2 different providers is constantly falling apart - every one hour or so; the LTE networks stops working and it says “SIM CARD NOT INSERTED”.
My clients are completely mad about this and this is unacceptable.
New firmware didn’t help.
I cannot go to the same site every day (it is 150km away from me in one direction and I need to rent a crane to get to the Teltonika).
The SIM cards have been cleaned and switched places (they were completely clean); tried in mobile phone - works perfectly. Also one SIM card has been replaced with a new one.
Thank you for sharing this unpleasant matter. We truly understand how critical stable connectivity is in remote deployments, and we’re sorry to hear about the issue you’ve encountered.
For this urgent matter, we’d like to reach out to you privately to investigate further and assist as effectively as possible. Please fill out the form that has been sent to the email address you used to register on the forum. When completing the form, use ticket ID: 13128. Once submitted, we will get in touch with you via email shortly.
