Hello, I spoke with William earlier this evening regarding my RUTX50 and the extremely poor connection speeds I had been experiencing since install (kbps rather than mbps).
He asked me to start a thread so that he could reach out and advise me on how to share error log.
Thanks Charlie
Before you share any logs have you tried this?
Disabling VoLTE.
Reflashing your device with latest stable firmware from boot loader mode.
These two steps and known to resolve many issues including poor speeds.
Hello, @CharlieDing,
Welcome to the Teltonika Community!
To help resolve the issue, could you please try the following steps?
Disable the VoLTE feature by navigating to Network → Mobile → Connection.
Confirm which firmware version is currently installed on the device.
Navigate to Network → WAN, edit the mobile interface, and change the PDP Type to IPv4 only (or IPv6 only, depending on your mobile network provider and the IP address assigned by the network).
If the issue persists after completing the steps above, please try reflashing the firmware using the Bootloader Menu. Detailed recovery instructions can be found here:
The latest firmware image can be downloaded from:
Please note that reflashing the firmware through the Bootloader Menu will erase the current device configuration, so be sure to back up your configuration beforehand if needed.
I look forward to your reply.
Best regards,
V.
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshooting file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 20039.
Best Regards,
Justinas