Hello, I was directed by telephone support to post my question here. I have several RUT956s that I purchased used and I keep getting the error “Server Refused Connection. The device may be blocked or unidentified.” when trying to establish an RMS connection to my account. I have tried running the commands in the wiki article per phone support guidance an it returns that the connection is successful. I think that the devices are still locked to the previous owners RMS account because they appeared to be completely setup for that other company when they arrived. I contacted the seller an they said that they no longer have access to the RMS account so they are unable to unlock it for me. Thanks in advance for your replys.
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18894.
Best Regards,
Justinas