Serious problem: frequently/very unusual connections/disconnections of LAN, hacking

NETWORKING SOLUTIONS
1

Hello ,

I have been using the RUT950 router since 2023.

Since March 13 (with screen printing), there are very unusual disconnection connections of LAN (i can see it on the screen of my computer).
(I can’t add attachments “Sorry, new users can not upload attachments” . I have a .zip of files = 65 MB , how can i upload ? screen printing contains personal informations but nevermind if teltonika team can respect and work with. I agree teltonika team to use it).

I think my router is hacked.

From Troubleshootfiles, what can you conclude?
Can you help me identify the problem and hackers?

Then, how to secure my router.

Thank you for your support, because connections/disconnections happen frequently.

3

Hello,

If I understand correctly, these connections are accessing your device via Wireless LAN, correct?
If that’s the case, could you please try changing the WiFi password on your RUT950 and check whether this resolves the issue with the unusual connections?

Best regards,

4

Hello ,

I can see Ethernet LAN connections/disconnections notifications coming from my OS, on my computer screen.

How can i share screenshots and troubleshoot files with teltonika teams ?
There are a lot of screenshots and a few troubleshoot. The size of the .zip file is almost 70 MB.

Thanks for your support,

5

Hello,

I have sent you a form to complete. Once it is submitted, I will contact you privately regarding this issue. For the ticket ID, please use “13554”.

Best regards,

6

Hello,

You sent me an email :

Hi Teltonika Community User,

Our support team has identified that additional information is required to assist you with your request. To ensure a secure and efficient resolution, please use the link below to submit the necessary details:

https://share-eu1.hsforms.com/ … “hidden”

This form is hosted securely through our service provider, HubSpot, and allows you to share details privately with our support team. Please note that your information will be handled in accordance with our privacy policy and will only be used to resolve your inquiry.

Best regards,
"

The link goes to a blank page . I don’t know why. I use a VPN in my routeur with European IP, and Linux OS with firefox.

Thanks for your support,

7

Hello,

We did not encounter any issues when opening the link previously.

Could you please try the following steps:

  • Temporarily disable your VPN and try opening the link again
  • Use a different browser (e.g., Chrome)
  • Clear your browser cache or try opening the link in an incognito/private window

Let me know how it goes!

Best regards,