RYT241 losing Mobile Connectivity

Hi I have a RUT241 connected to 4G servicing a remote camera / environmentals setup and lately it has been losing connectivity for multiple hours even though the LTE signal strength seems to be quite adequate before it disconnects throug the RMS portal. I only seem to ge very basic logs as the below and would like to know what additional log settings I could implement so that I can diagnose the issue propsely.

Tuesday, December 31, 2024 7:29:18 AM,“id”:9102,“text”:“Connected to ALDImobile ALDImobile operator (internal modem)”,“source”:“Network Operator”},
Tuesday, December 31, 2024 11:17:49 AM,“id”:9105,“text”:“Mobile data disconnected (internal modem)”,“source”:“Mobile Data”},
Tuesday, December 31, 2024 11:23:14 AM,“id”:9106,“text”:“Mobile data disconnected (internal modem)”,“source”:“Mobile Data”},
Tuesday, December 31, 2024 8:33:35 PM,“id”:9115,“text”:“Mobile data connected (internal modem)”,“source”:“Mobile Data”},
Tuesday, December 31, 2024 8:33:35 PM,“id”:9116,“text”:“Joined LTE network (internal modem)”,“source”:“Network Type”},
Tuesday, December 31, 2024 8:33:35 PM,“id”:9117,“text”:“Connected to Aldimobile ALDImobile operator (internal modem)”,“source”:“Network Operator”},
Tuesday, December 31, 2024 9:58:32 PM,“id”:9118,“text”:“Mobile data disconnected (internal modem)”,“source”:“Mobile Data”},
Tuesday, December 31, 2024 10:03:58 PM,“id”:9119,“text”:“Mobile data disconnected (internal modem)”,“source”:“Mobile Data”},
Tuesday, December 31, 2024 10:12:05 PM,“id”:9120,“text”:“Mobile data disconnected (internal modem)”,“source”:“Mobile Data”},
Thursday, January 2, 2025 1:43:02 PM,“id”:9167,“text”:“Mobile data connected (internal modem)”,“source”:“Mobile Data”},
Thursday, January 2, 2025 1:43:02 PM,“id”:9168,“text”:“Joined LTE network (internal modem)”,“source”:“Network Type”},
Thursday, January 2, 2025 1:43:02 PM,“id”:9169,“text”:“Connected to Aldimobile ALDImobile operator (internal modem)”,“source”:“Network Operator”},

thanks in advance…

Hello,

To troubleshoot your issue more effectively, we will need to contact you privately. I’ve sent you a form to fill out—please use “11493” as the ticket ID when completing it. Once submitted, we’ll reach out via email to investigate the issue further.

Kind regards,

Hi Martynas, I have not seen the form as yet

Hello,

The form was sent, and you should receive it in your email inbox. Please check your spam or junk folders if you don’t see it in your main inbox.

Best regards,