RUTX50 sometimes just stops working

Teltonika Networks
1

I just recently set up a new 4G/5G connection with a RUTX50.

It has occured twice now that it just stopped sending data through. I cannot see anything wrong on the WebUI. I just shows as connected, with good signal strength etc. But it is not possible to ping anything on the internet.

It only starts working when I manually restart the connection on the WebUI (well I waited about 5 minutes each time).

Firmware RUTX_R_00.07.04.5

Occured on approx. 04-08-2023 15:56 CET. I have the troubleshooting file here, but as a new user I cannot seem to upload it.

2

Was it doing this before your very recent firmware update?

Noticed that there is a firmware update, but before updating, i thought i’d see if anybody was having any issues with it.

3

One occurrence before and one after, if I recall correctly. The first time something like this happens I never remember to write down timestamps, save logs, etc. :slight_smile:

4

I’m sure that someone will help further after the weekend. It’s also peak holiday season too, so you may experience a delay as i’m sure a good number of people are on holiday inc employees at Teltonika.

Does the issue occur after a prolonged period of inactivity?

5

Thanks. Yeah, I’m hoping for some help here, but there is no huge urgency (yet).

There was plenty of activity both of the times this happened. The latest time I noticed it when using data on my phone via this network.

6

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