RUTX50 Sender's email address with double underscore

[arek_84]

Hello,

I have a RUTX50 router with firmware RUTX_R_00.07.12. I have a problem with setting up recipients. When adding an email account, I cannot enter the sender’s email address, which contains a double underscore “__” (my mailbox contains it). When I click “Save & Apply” the message “Failed to edit configuration” appears and the configuration is not saved.

Regards

[Marija]

Hello,

Could you please confirm whether using a single underscore _ allows you to save the configuration?
Additionally, could you specify where the double underscore appears in the email address (e.g. at the beginning: __aaa@a.a; at the end: aaa__@a.a; In the middle: a__aa@a.a)?

Best regards,

[arek_84]

Hello,

My email looks like this: arek__84@aaa.bb
A single underscore in the email address allows me to save the configuration. When I change it to double underscore I get an error. I showed the details on the screenshots.

OK:

Error:

Regards

[Marija]

Hello,

Thank you for the information.

I will forward this to our R&D team and let you know as soon as I receive any feedback from them.

Thank you for your patience and understanding.

Best regards,

[arek_84]

Hello,

OK, thank you. I’m waiting for your reply.

Regards

[arek_84]

Hello,

Is there any feedback on my case?

Regards

[Martynas]

Hello,

I can assure you that our R&D team is aware of this issue, and it should be addressed in future releases. However, at this moment, there are no specific details regarding the timeline.

As Marija mentioned, we will keep you updated as soon as we receive any feedback from them.

We appreciate your patience and understanding.

Best regards,

[Marija]

Hello,

The changes regarding the use of a double underscore in email addresses should be included in the RutOS 7.14 firmware version. Unfortunately, I don’t have an exact release date yet, but I will let you know as soon as I receive any updates.

Best regards,

[arek_84]

Hello,

Thank you for this information.

Regards,

[Marija]

Hello,

You’re welcome!

Please feel free to create a new topic on the community forum if you need assistance with anything else.

Best regards,

[Marija]

Hello @arek_84,

Hope you’re doing well!

I wanted to inform you that the new 7.13 RutOS firmware has been released and can be downloaded here: RUTX50 Firmware Downloads.

With this firmware, you should now be able to use double underscores in the email username.

Please feel free to reach out if you need any further assistance with this!

Best regards,

[arek_84]

Hello,

Thank you for the information about the new firmware version.

Unfortunately, the error still occurs in version RUTX_R_00.07.13.
I tried to delete and re-create the email account configuration and still the same.
I’ve attached a screenshot below.

Regards

[TeWe]

@Marija

Hello,

The changes regarding the use of a double underscore in email addresses should be included in the RutOS 7.14 firmware version. Unfortunately, I don’t have an exact release date yet, but I will let you know as soon as I receive any updates.

Best regards,

See the statement above - it says 07.14 will contain a fix.
So please be patient

[Marija]

Apologies for any inconvenience caused. The fix will be available in the 7.14 firmware release. Thank you for your patience!

Best regards,

[arek_84]

@TeWe

@Marija

Hello,

The changes regarding the use of a double underscore in email addresses should be included in the RutOS 7.14 firmware version. Unfortunately, I don’t have an exact release date yet, but I will let you know as soon as I receive any updates.

Best regards,

See the statement above - it says 07.14 will contain a fix.
So please be patient

Yes, I saw that information. But I thought that the bug was fixed earlier in the current version.

I’ll wait for the appropriate update then

Regards