RUTX50, random issues (lost of internet, lost of SIM, inaccessible router from LAN) )

Good day, gents

I recently bought this router, as at the site, I’m still waiting for an FO connection, and now I can only use a 5G network.

At first, everything was OK; the configuration is very basic, just went through the Wizard, and that’s it. But now it drives me crazy: it can suddenly stop responding and can be accessed only from the WiFi. LAN is dead. Or suddenly no internet from the SIM, and it can’t reconnect to the carrier. After restart, it looks fine, but on some machines, I can’t access the websites anymore, and only from the 10th try it will open the page without “err_empty_response”… WiFi access point in my room suddenly stops receiving internet from the Router, and then comes back alive - this is madness…

And I can’t attach a troubleshooting log, as I’m a new user…

I’ve also tried to upgrade the FW - same story… One day it’s ok, the next day after restart or randomly it will start acting like that…

So, are you running firmware version 07.07.1 now?
If so - as your config is still very very basic - can you reset to factory defaults one more time?
How to do this is being explained here:

RUTX50 Device Recovery Options - Teltonika Networks Wiki

Does this help?

Hello,

To determine the root cause of this issue, we’ll need the troubleshoot file. Since it contains private information, we’ll handle it on a separate platform. Instructions for accessing it have been sent to the email you registered for this forum.

Best regards,

1 Like

Hi,

No, unfortunately, the reset helps till the first reboot. After that - again the same issues with connectivity.

Hi,

I’ve replied to your email, still waiting for someone to contact me…

Hi,

You should have received an email. Please check your inbox and spam folders.

Best regards,