Hi,
its a new RUTX50 with lastes Firmware Updates for Device and Modem.
Internal modem firmware version RG520NEBDCR03A05M4G
Device Firmware version RUTX_R_00.07.21.3
eSIM German Telekom
Operator state Limited service
Connection stage **Initializing modem
**
even if the Connection(SIM 3 (eSIM1)) is configured for Preferend network type 4g only. The Status view for mobile shows Connected band **5G N78.
**
we need a quick Solution. Downgrade Modem Firmware.
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18553.
Please let me know once you filled out the form.
Thank you,
V.
Form was filled out a few days ago.
For troubleshooting purpose we can send all information you need.
Now we need a quick workaroud. The Connection is needed for a productive environment.
Greetings, @Networkaholic ,
I hope you’re doing well,
I have re-sent you an additional email with further instructions. Could you please check your inbox and let me know if you received it?
Kind regards,
V.
Troubleshoot file was sent per mail.
Greetings,
We didn’t receive the troubleshoot file. Did you attach it to the reply to the email titled “Ticket 18553”?
Best Regards,
Justinas
sent it again.
Greetings,
We still haven’t received the troubleshoot file, I have sent you an email containing another email address you may send the troubleshoot file to.
Best Regards,
Justinas
Just thinking:
isnt it possible to rename the old modem firmware(the working one) to the newest version and make it public for auto updating the modem firmware via the rut device itself?
Many of us waiting for a solution- please find a way to help us
Agreed - same router, same problem, no reply from emailing the file to Teltonika this morning.
I have found a workaround for the problem:
https://community.teltonika.lt/t/rutm30-modem-problem-after-fw-update/18546/5?u=eat
Hello,
We want to sincerely apologize for the experience you’ve had with your device and for the delays in getting back to you.
With the help of the information provided on our forum, our R&D team analyzed the situation and identified the issue, which was escalated to the modem manufacturer with critical priority. Now we’ve received a new firmware, which passed internal tests, so please test whenever possible.
If you are currently on modem firmware A05 (also soon there will be updates from older versions to newest A06 version as well - keep an eye on it), please update using the WebUI DFOTA method:
1. Navigate to System → Firmware → Update Firmware → Modem update.
2. Proceed with the update from the server.
You should be able to run on 5G again without the instability after this is applied.
If you encounter any issues after applying the update, please reply here and we’ll ensure it receives prompt attention.
Thank you for sticking with us this long, and we hope this puts things right.
Best regards,
Justas
