RUTX50 - Firmware update verify was unsuccessful

I need link to download last modem firmware becuse is crash via WEB UI. I cant found any info to resolve problem with upgrade. I need do the upgrade because modem drop transmision every day.

I konw topic:

Firmware version
RUTX_R_00.07.09.4
Firmware build date
2024-10-01 12:31:30
Internal modem firmware version
RG501QEUAAR12A08M4G_04.200.04.200
Kernel version
5.10.221

And RUTX is only connected to internet via mobile dana (modem)

Hello,

Thank you for reaching out.

To assist you with your inquiry, we’ll need to contact you privately to provide instructions on how to update your modem firmware manually. I have sent you a form to fill out; please use “9645” as the ticket ID. Once submitted, we will reach out to you with the necessary steps for the firmware update.

Best regards,

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