My RUTX50 disconnect every six hours, exactly the same as the screenshots I have attached.
I have looked everywhere for an answer and cannot find one I’m hoping someone can help.
The router has the latest firmware and this has happened from day one.
Hello,
Could you please navigate to System → Maintenance → Troubleshoot, click Show next to System Log, and check for any logs related to mobile disconnections?
If possible, please attach the relevant log entries here (ensuring any sensitive device information is hidden).
Best regards,
Hi, thank you for your message. Sorry for all the screenshots. I have also attached the time the event happened. Hopefully the information will help. I did look for sensitive information but if I’m honest I don’t know what I’m looking at.
Many thanks
Hello,
If the device disconnects from the mobile network every 6 hours (rather than randomly), I recommend trying the steps outlined in this post: RUT240 Mobile connection drops every 2 hours - #12 by Marija
After completing the steps, please reboot the router to apply the changes.
If the issue persists, please let me know and I will contact you privately to gather more details.
Best regards,
Hi,
Thank you for your message. Hopefully I will try that tomorrow and I will let you know how it goes.
Really appreciate your help, thank you,
Antony
Hi,
I have been trying the steps as per the link but, I do not know where I add i ?
I have attached a screenshot.
Many thanks
Hello,
Thank you for the update.
As an alternative, you can directly run these commands in the CLI, which will achieve the same result without needing to manually edit the config file:
uci set network.mob1s1a1.dhcp='0'
uci commit network
/etc/init.d/network restart
From your screenshot, I can see you’ve entered editing mode using vim. In /etc/config/network, under the config interface 'mob1s1a1' section, you simply need to add this line:
option dhcp '0'
Then save and exit (press Esc and type :wq (hit Enter))
If you’re more comfortable with the commands above, feel free to use those too.
Let me know how it goes.
Best regards,
Hi,
I can add option dhcp ‘0’ but I can not get it to save. After I reboot it is no longer there, I am going reset the router today and try again.
I think you can probably tell this is completely alien to me but I am learning.
Many thanks
Hi … assuming you are logging into the CLI as ‘User = root’ and ‘Password = [insert the same password you use as admin]’, and to edit the config, you are using the command …
vi /etc/config/network
… then see the following comments.
I guess you’ve found out that pressing ‘i’ lets you edit the file contents, and assuming that you have completed your editing, you have two options:
To Save & Exit, press ‘Esc’ and type ‘:x’ and press ‘Enter’
To Exit Without Saving, press ‘Esc’ and type ‘:q!’ and press ‘Enter’
Probably need to do a reboot or run the command …
/etc/init.d/network restart
… to get the changes to take effect.
Hi Mike
I have rebooted the router and the line has saved.
I will monitor the router and I will let you know if that has worked.
Thank you for your help.
Antony
I have been monitoring my router and I’ve done the items that was suggested but, it’s still disconnecting every six hours.
Something’s now different, on the screenshot it shows portlink down and up and I’m not sure if this has something to do with the disconnecting every six hours?
Good morning, @LlanelliGuy,
In this case, to assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 13813 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Best regards,
Thank you:)