RUTX50 default password lost / label scratched - too

[MaikSt]

Hi!
I bought a RUTX50 and the label ist scratched.
Device got a reset and the password ist lost.

Would be great if you can tell me how to open a ticket.
Will send SN and picture of the scratched label.

Thank you!

[TD45]

After factory reset try:

• Username: admin
• Password: admin01 or admin123

[MaikSt]

Tried both already.
Not working.

I think it is an individial password for this device.

I need help from Teltonika.

[Janmiguel]

Hi MaikSt,

Welcome to Teltonika Networks Community!

Kindly contact us through our official website or get in touch with the reseller where you bought the device to check the possibility of device information recovery. Teltonika Networks - LTE Routers, Gateways & Modems for IoT

Regards,

[Marija]

Hello @MaikSt,

We’d like to inform you about updates related to the issue where the label gets damaged, resulting in the device being locked and the password not being saved anywhere.

We have new products coming soon that will feature improved mounting options to avoid using velcro or similar stickers, which often lead to these situations. Until devices with anodized aluminum cases are available—allowing us to engrave key information—we plan to use higher-quality stickers to reduce the chances of this happening.

We understand that these situations can be frustrating and cause inconvenience. It’s important to highlight that we don’t retain credentials for extended periods due to the strict security standards we follow. While this may be inconvenient when the label is damaged, maintaining security is a top priority. Unfortunately, “safe” and “convenient” don’t always align, but we’re working to find the right balance and improve where possible.

As per standard procedure, if the default password is lost and access to the device is no longer possible, the correct step is to initiate an RMA process through the distributor. This ensures the issue is resolved securely and in line with our internal policies.

Additionally, when purchasing devices directly from us, there’s an option to receive a file containing device details, including passwords, at the time of purchase.

Best regards,