Rutx50 - after firmware update keeps rebooting

NETWORKING SOLUTIONS
1

Hello -
as per title - after updating firmware to RUTX_R_00.07.10.2 from 30/10/2024 I am experiencing constant unexpected reboots - and it take about an hour for it to actually come back online sometimes.

hoping someone can help

ID
Date
Source
Event type
Event
32
2024-11-24 21:06:45
Startup
Info
Device startup after unexpected shutdown
31
2024-11-24 14:55:22
Startup
Info
Device startup after unexpected shutdown
30
2024-11-24 09:03:13
Startup
Info
Device startup after unexpected shutdown
29
2024-11-24 05:17:48
Startup
Info
Device startup after unexpected shutdown
28
2024-11-24 01:32:36
Startup
Info
Device startup after unexpected shutdown
27
2024-11-23 21:41:52
Startup
Info
Device startup after unexpected shutdown
26
2024-11-23 17:55:46
Startup
Info
Device startup after unexpected shutdown
25
2024-11-23 14:10:22
Startup
Info
Device startup after unexpected shutdown
24
2024-11-23 10:25:15
Startup
Info
Device startup after unexpected shutdown
23
2024-11-23 02:27:47
Startup
Info
Device startup after unexpected shutdown
22
2024-11-22 22:42:42
Startup
Info
Device startup after unexpected shutdown
21
2024-11-22 18:57:23
Startup
Info
Device startup after unexpected shutdown
20
2024-11-22 15:12:17
Startup
Info
Device startup after unexpected shutdown
19
2024-11-22 11:26:09
Startup
Info
Device startup after unexpected shutdown
18
2024-11-22 07:41:02
Startup
Info
Device startup after unexpected shutdown
17
2024-11-22 03:55:38
Startup
Info
Device startup after unexpected shutdown
16
2024-11-22 00:10:06
Startup
Info
Device startup after unexpected shutdown
15
2024-11-21 18:16:16
Startup
Info
Device startup after unexpected shutdown
14
2024-11-21 14:31:07
Startup
Info
Device startup after unexpected shutdown
13
2024-11-21 10:42:32
Firmware
Info
Firmware RUTX_R_00.07.10 successfully upgraded to RUTX_R_00.07.10.2
12
2024-11-21 10:40:59
Backup
Info
Backup “backup.tar.gz” generated from current configuration
11
2024-11-21 10:26:47
Fota
Notice
Firmware update to RUTX_R_00.07.10.2 is now available
10
2024-11-21 10:24:43
Reboot
Info
Request after backup
9
2024-11-21 10:24:41
Backup
Info
Configuration restored from “backup.tar.gz” backup
8
2024-11-21 10:15:19
Backup
Info
Backup “backup.tar.gz” generated from current configuration
7
2024-11-20 15:52:34
Fota
Notice
Firmware update to RUTX_R_00.07.10.2 is now available
6
2024-11-20 15:50:54
Reboot
Info
Request from button
5
2024-11-20 15:50:51
Reboot
Info
Request from button
4
2024-11-20 15:50:49
Reboot
Info
Request from button
3
2024-11-20 15:50:47
Reboot
Info
Request from button
2
2024-11-20 15:50:38
Reboot
Info
Request from button
1
2024-11-20 15:18:23
Fota
Notice
Firmware update to RUTX_R_00.07.10.2 is now available

3

Hello,

Thank you for reaching out.

Could you kindly confirm the following details to help us better understand the issue?

  1. Do you have any specific configurations applied to the router, such as Auto Reboot settings or scheduled tasks?
  2. Did this issue begin only after upgrading to the latest firmware (RUTX_R_00.07.10.2), or was it present in previous firmware versions as well?
  3. Have you attempted performing a factory reset ?
    Did it help?

Best regards,

4

Thanks for the reply.

  1. I have an auto-reboot setup but its only weekly and you can see from the logs that its an ‘unexpected shutdown’ and its happening several times per day.
  2. Yes only after updating, however I had also just reset the router to factory settings and put it in a new configuration.
  3. is there anything else to try before a factory reset as I cannot get to site that easily. I was thinking perhaps I can roll back the firmware update? I was thinking maybe there’s a bug as its quite a newly released version.
5

Hello,

This behavior is indeed unusual, and I haven’t observed anything similar with the RUTX50 running firmware version 07.10.2. You can certainly try downgrading the firmware to 07.10 without the “Keep Settings” option enabled. This will erase all configurations and install only the firmware.

Please let me know if you have any additional questions or need further assistance.

Best Regards,