RUTX50 5G Connection issues

NETWORKING SOLUTIONS
1

My RUTX50 has the latest firmware and has recently had terrible connection up time, the connection is dropping several times a day, probably at least once an hour maybe more, when logging in it reports it is connected to the EE 5G network but the internal speed test utility fails and client devices have no internet connection.

I have an exterior antenna on an exterior wall about 3 metres from the router, antenna cables pass through holes in the wall.

SIM card is EE.

Rebooting the router restores connection but it has become a much slower connection since the issue started, I was getting about 150Mb/s now down to 12-20Mb/s.

I have set the router to reboot if the ping fails after 5 seconds but it doesn’t seem to reboot so I assume the ping is getting a response.

I have not attempted to ping to an external IP from a client device yet to rule out a DNS issue. Any help would be appreciated.

2

Hi, read this thread:

There’s something weird with the latest firmware version. It helped me to downgrade firmware to version 7.12.3

Try it out and report back :slight_smile:

3

Thanks, I will try tonight when I get in. :+1:

5

Hi, @devon5,

If not too late, I’d like to ask you to generate a troubleshooting file under System → Maintenance → Troubleshoot. I’ll send you a form to fill out, which will allow us to continue communicating through emails and over there, you’d be able to send me the troubleshooting file, which I can then pass to the R&D for analysis.

I would highly appreciate it. In the ticket ID section, simply enter your thread number, which is 13859.

Thank you,
M.

6

Hi I have rolled back the firmware and it seems more stable now, unfortunately I didn’t get a chance to get the logs.

7

Seems a lot better now I’ve rolled back to RUTX_R_00.07.13.4 I will monitor today. Thanks

8

HI,

I can confirm exactly the same problem on the same router after the upgrade to 14.2

If it can be of any help to R&D I am happy to provide the info from the router to help find a fix.

Thank you, kind regards
Giovanni

9

Hi there,

Happy to hear that you want to help! I’ve sent you the instructions, same as to the others, in the ticket ID enter the thread number 13859 and I’ll reach out to you as soon as possible.

Thanks once again,
M.