After a call with Justinas, i’m opening this ticket.
Tried to update the modem firmware, looks like everything went ok, but now the mobile connection is not coming up.
Can you provide me some help to retry this firmware update?
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16146.
Thank you,
Justinas
Greetings,
We have solved the issues by manually uploading the modem firmware file to the router and updating it.
Best Regards,
Justinas
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