RUTX14 mobile not connecting

[orlosadam]

Hello,

I’m facing the same issue regarding the mobile as ticket number 13723. I tried all of these and neither worked so far:

• Check with your provider whether the router’s IMEI is blocked.
• Verify SIM card compatibility:
  Check if the SIM card supports both IPv4 and IPv6 PDP types.
  If it only supports IPv4, set the PDP type to IPv4 only.
• Perform a network scan:
  Go to Network → Mobile → Network Operators and start a scan.
  After the scan, you should see which operators the modem can attempt to connect to.
• Try manual band selection:
  Go to Network → Mobile → General and select bands manually.
• Enable VoLTE if it is currently disabled.

Thank you for the assistance!

[Vilius]

Greetings, @orlosadam,

Welcome to Teltonika Community!

Thank you for reaching out. To help me investigate this more effectively, could you please clarify the following details:

• The firmware version currently installed on the device
• The PDP type configured on the mobile interface (you can check this by clicking the Edit button on the mobile interface)

Please keep in mind that this is a public forum, so be sure to remove or cover any sensitive or personal information, such as public IP addresses or phone numbers, before sharing screenshots.

I look forward to your reply.

Warm regards,
V.

[orlosadam]

Hello,

I have found the solution which was updating the internal mobile firmware.

Works flawlessly since.

Thanks you!

[Vilius]

Greetings, @orlosadam ,

Thank you for your message,

I am glad that you managed to resolve the issue by updating the internal mobile firmware.

If you have any additional questions, please don’t hesitate to let me know.

Best wishes.
V.