RUTX14 low mobile data transfer unless rebooted constantly (RUTX_R_00.07.15 firmware)

NETWORKING SOLUTIONS
1

Hi,

Recently, cant pint point to a specific firmware, but the last month or so, I keep on getting sluggish mobile data transfer rates, and when I reboot the modem, we’re back up again where it should be.

Speed test before reboot today: 1.99 Mbps DL / 4.29 Mbps UL
Speed test after the reboot today: 90.81 Mbps DL / 32.54 Mbps UL

This happens almost daily. Any idea what is going on?

Firmware version RUTX_R_00.07.15
Firmware build date 2025-06-04 14:59:01
Internal modem firmware version EG12EAPAR01A12M4G_01.001.01.001
Kernel version 6.6.87

Yours,
Matias

3

Hello,

I have sent you a form to fill out. Once it is completed, I will contact you privately regarding this issue. Please use the ticket ID “14250” when completing the form.

Best regards,

4

Thanks Marija for quick response, I have now submitted the form.

Yours,
Matias

5

Thank you. You should receive an email from us shortly.

Best regards,