RUTX12 - No Power

NETWORKING SOLUTIONS
1

My RUTX12 has been working without any issues for the past two years. However last week stopped working. The power cable is in and has a green light. However, none of the other lights are on and it is not going through the usual boot up sequence. I have tried to do the master reset, but this has also not resolved the issue.

The retailer I bought it from have been of no help as I am outside the 24 month warrant (by 2 days).

Has anyone else experienced and successfully fixed this issue? Or is the router fried?

thanks

3

Hello,

Could you please confirm if you have tried accessing the Bootloader menu? Instructions for accessing the Bootloader menu can be found here: RUTX12 Device Recovery Options - Bootloader Menu.

If the Bootloader menu does not resolve the issue, unfortunately, if the device is no longer under warranty, it cannot be sent for repair. In this case, you may consider contacting your reseller for options to recycle the device in an environmentally friendly manner.

Thank you for your understanding.

Best regards,

4

Hello Marija,

Thanks for the response. I can confirm that I was successfully able to resolve the issue using the Bootloader menu!

Regards
Sukh

5

Hello,

I’m glad to hear the issue has been resolved!

Please don’t hesitate to reach out on the forum if you have any more questions.

Best regards,

6

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