RUTx11 WebUI taking too long to load

[dzervas]

After an update some months ago the WebUI takes ages to load. I’ve narrowed down the problem to be anything modem-status related (e.g. doing a bulk api request that requests /api/interfaces/status or /api/modems/status).

The main status page times out after waiting for 1 minute for the bulk operation to complete, any other pages that need modem-related data time out at around 30s

I’m running:

    Firmware version: RUTX_R_00.07.07.1
    Firmware build date: 2024-04-30 12:58:39
    Internal modem firmware version: EG06ELAR04A20M4G
    Kernel version: 5.10.210

root@modem:~# mnf_info -s
1115398965

and it’s currently the latest firmware

I tried ubus call mdcollect clean_db '{"iface_name": "mob1s1a1"}' but I get Command failed: Request timed out so I stopped mdcollectd and removed /var/mdcollectd*

I’m not interested into a factory reset. I paid good money to have a good reliable system with advanced features that took me a lot of time to set up and use

[astf]

Have same trouble - GUI on RUTX11 take long time to load.
Moreover, some pages displays incorrect status for example when I first time opens Network / WAN (after long time await) i see that WAN is DOWN but after page refresh (long time await) - status changed to UP. Same occured at LAN etc.

[TeWe]

Just for clarification - did you guys also try a different browser and/or deleted the browser cache and/or tried with a new InPrivate window within your browser?
Everywhere the same issue?

[dzervas]

@astf yeap, I have the same problems as well

@TeWe yes, tried firefox, firefox private, chromium, chrome (all linux) and safari on iOS. I was also able to find the problematic request and reproduce it with curl (ruling out any browser-related problems):

curl -H "Content-Type: application/json" -H "Authorization: Bearer <token>" https://router.local/api/bulk -X POST --data '{"data": [{"endpoint": "/api/interfaces/status", "method":"GET"}]}' (this isn’t the only problematic endpoint, any endpoint that fetches the modem’s status times out or takes about a minute)

Unfortunately I wasn’t able to decompile the lua bytecode and there’s no strace package available so I’m not able to dig any deeper (without substantial effort that is)

[TeWe]

httpS problem?

Long wait for web interface response - #12 by jow - Installing and Using OpenWrt - OpenWrt Forum

[dzervas]

nope, same behavior with plaintext http

[TeWe]

Okay then it looks like you need to provide support files to Teltonika so that they can investigate further.
@Marijus @Marija

[Marijus]

Hello,

Thank you for bringing this to our attention. Our R&D team is already aware of the issue and is actively working on it. A fix should be included in the next major firmware release.

Kind regards,