RUTX11 on vRUTX_R_00.07.13.4 reboots

NETWORKING SOLUTIONS
1

I have a RUTX11 that was working just fine for several years.

But because I’d lost the password I had to factory reset it. I also took the opportunity to upgrade it to RUTX_R_00.07.13.4 (can’t remember what was the previous firmware, but hadn’t updated for at least a year).

But about 3 days after this upgrade it stopped responding to pings.

And now, if I reboot it, it only stays “up” (ping, SSH and WebUI OK) for 2-3 minutes.

Here are it’s version information:

------------------------------------
     Teltonika RUTX series 2025
------------------------------------
   Device:     RUTX11
   Kernel:     5.10.233
   Firmware:   RUTX_R_00.07.13.4
   Build:      4fa85bedfb8
   Build date: 2025-04-02 12:01:53
------------------------------------
  • Bootloader version : 2.9
  • Hardware revision : 0404
  • Batch number : 0006
  • Firmware version : RUTX_R_00.07.13.4
  • Kernel version : 5.10.233
  • Modem :
    • Model : EG06-E
    • FW version : EG06ELAR04A07M4G

I know one update for internal modem is available (I tried to perform it before finding about the 2-minutes reboot issue).

There is this other topic about a RUTX12 that reboots but I don’t want to hijack it.

I could try to downgrade firmware to “Mass production vRUTX_R_00.07.12.3” but if it takes more than 2 minutes, a freezes will likely occur during the update.

Which CLI command can I run to get more information about what’s going on?

(Edit: added more hardware information about the RUTX11)

2

I have another quite old RUTX11 (RUTX1100XXXX) running fine (since 45 days) using:

  • Bootloader version : 2.6
  • Hardware revision : 0505
  • Batch number : 0013
  • Firmware version : RUTX_R_00.07.12.3
  • Kernel version : 5.10.229
  • Modem :
    • Model : EG06-E
    • FW version : EG06ELAR04A04M4G
4

Hello,

Your RUTX11 device is currently running an outdated internal modem firmware. I have sent you a form to fill out; once completed, I will contact you privately with the necessary instructions for updating the modem. For reference, please use the ticket ID “13259”.

Best regards,

5

Thank you: done :+1:

6

Thank you. You should receive an email from us shortly.

Best regards,

7

Thanks, issue is still there (I’ve answered to the ticket e-mail, not sure what I can share on the forum).

8

Hello,

Let’s continue our conversation via email while we work on resolving this issue. Once there are any updates or solutions, I will post them on the forum.

Thank you for your understanding.

Best regards,

9

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