After a Factory Restore (I have no cables or SIMs in use) I setup the following…
NETWORK > WIRELESS > SSIDs, scan 5GHz and select my router, add password and named as wifi1,
NETWORK > WAN, set wifi1 as priority…
Everything works great, All laptops and phones can see RUTX11 2.4GHz and 5GHz SSID’s, can connect and can access the internet.
However, as the RUTX11 will be in a van I need the wifi WAN connection to be connected to the house router via a 2.4GHz connection (not the 5GHz as above)
NETWORK > WIRELESS > SSIDs, delete the wifi1 connection setup above.
NETWORK > WIRELESS > SSIDs, scan the 2.4GHz and select my router, add password and named as wifi1,
NETWORK > WAN, set wifi1 as priority.
But now the RUTX11 will not broadcast the 2.4GHz SSID and I have instruments in the van that will only connect on that frequency.
The 5GHz SSID works fine.
I have changed channels, increased power from 70% to 100%, tried different passwords and SSID names but nothing works. The RUTX11 will only broadcast the 5GHz SSID !
Checked with multiple laptops and phones.
Home router is an Asus ROG AX11000, and RUTX11 is on firmware 7.09
Updated firmware to 7.09.01 and still no change. When connecting the RUITX11 to the home router via 2.4Ghz the RUTX11 stops broadcasting its 2.4Ghz SSID
Yes, looks like the same issue. If the Teltoniika router connects to my home router via 5Ghz then all is good, but when connected via 2.4Ghz then all devices originally connected to the RUTX11 via 2.4Ghz drop their connection (as the router stops broadcasting its 2.4Ghz SSID) - 5Ghz connected devices are fine as is the SSID. Mine is a new router and setup no SIM’s installed etc
Hi, @Tadpole48! Hope you’re doing good. I sincerely apologize for the delay in responding to your post.
I was not able to reproduce the issue in my router following your steps.
In that case, If possible, please access the device WebUI and kindly share the troubleshoot files. A Troubleshoot file contains a device’s event logs, configuration files, and other info useful for diagnostics. It can be downloaded from your device’s WebUI, Troubleshoot page: System → Maintenance → Troubleshoot
In case is not possible to reach out to the device’s webUI and the device is registered in RMS, please, go to the RMS web page, Left sidebar panel, (Management → Devices), and click on Devices submenu.
Move your mouse pointer to the Top control Actions menu and select Export Troubleshoot.
You can easily download troubleshoot by clicking the file link.
You will be able to access and redownload the troubleshot(-s) anytime in Management → Files or in each device’s details page.
Thank you, I can confirm that the issue is still present. I am unable to upload the Troubleshoot files as I get an error “new users not allowed to upload”
