RUTX11 lost mobile connection

[fhmattsson]

Suddenly my RUTX11 lost the ability to connect to the 3g 4g network. The 3g 4g led’s are blinking in sequence

[Marija]

Hello,

Are you sure your RUTX11 isn’t connecting to 3G and 4G networks, and that it’s not just an LED issue? You can test it through the WebUI: Navigate to Network → Mobile → General → SIM card settings, and select the network type you want to test:

Afterward, check if the router has internet access from the SIM card.

Let me know how it goes!

Best Regards,

[fhmattsson]

If i force it to 3G it doesn’t make any difference

Status in WebUI

[Marija]

Could you please specify when your RUTX11 lost the ability to connect to the 3G and 4G networks?

• Have you recently relocated the router to a different position?
• Is there any specific configuration set on the router that might be causing it to fail to connect to the mobile network?
• Alternatively, have you updated the firmware recently, and did the problem arise after the update?

I recommend trying to restart the modem via the CLI using the command ‘/etc/init.d/gsmd restart’.

Additionally, ensure that you are using the latest modem firmware version.

Best Regards,

[fhmattsson]

The problem started when I whent on a ferry to Denmark. When arriving, it didn’t work.
Have tried restarting.
No relocation of either antenna or roouter.

I’m using a Poynting Puck-5 antenna

[fhmattsson]

This is how the Mobile Status looks like

[iBoucher]

Hi, are you sure that your SIM is allowed to roaming? As you said you moved to other country and obly then lost connection, that could be the case.

[fhmattsson]

yes, tried both by enabling/disabling roaming

[iBoucher]

No, I mean from operator side, does your plan allows you to use roaming?

[fhmattsson]

Yes, I can turn on/off roaming on the operator WebUI.
We have been in other countries before, including Denmark. Where all worked fine.
Still think/guess there is something on the operator side, but support closed for eastern.

[Aftend]

Reset Button

1. Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. …
2. Factory reset. If the reset button is pressed for at least 12 seconds (by default), the device will perform a factory reset and reboot.